Ordering soccer jerseys online shouldn’t be confusing. Here is a clear breakdown of how shipping and returns work when you shop at JerseyLab ? no fine print, no surprises.
Shipping Options and Delivery Times
We ship worldwide from our warehouse. Once your order is processed, you will receive a tracking number within 2-4 business days. Standard international shipping typically takes 10-20 business days depending on your location. Major destinations like the US, UK, and most European countries usually fall in the 10-14 day range. Canada, Australia, and parts of South America may take a few days longer due to local customs processing.
Free Shipping Threshold
Orders over $99 qualify for free standard shipping. If your order is under $99, shipping costs are calculated at checkout based on destination and package weight. A quick tip: if your cart is close to $99, adding one more item often pays for itself since you skip the shipping charge entirely.
Customs and Import Duties
Depending on where you live, your package may be subject to customs fees or import taxes. These are determined by your local customs office and are the buyer’s responsibility. Most of our packages clear customs without additional charges, but it helps to check your country’s import threshold before ordering. We declare packages accurately and cannot mark items as gifts or undervalue shipments.
Returns and Exchanges
We stand behind the quality of every jersey. If you receive an item with a manufacturing defect, contact us within 7 days of delivery with clear photos of the issue and we will arrange a replacement or refund. Size exchanges are also accepted within 7 days ? just let us know which size you need and we will work out the details. The item must be unworn with original tags attached.
Lost or Delayed Packages
If your tracking shows no movement for more than 20 days, reach out to our support team. We will investigate with the carrier and either reship your order or issue a full refund. Delays do happen occasionally ? weather, holidays, and customs backlogs ? but we do not leave customers hanging.
Contact for Shipping Questions
Before placing a large order or if you have a specific deadline, email us first. We can confirm current delivery estimates and advise on the best shipping method for your situation. The fastest way to reach us is through the contact form on this site.